- This article details the different types of deliveries we offer to UK addresses and the costs
- Frequently thought questions cover all the details you need to know
For more information on UK delivery please see the frequently thought questions below. Some postcodes in the UK cannot be reached with some delivery services. Please see FedEx UK Delivery Exclusions for more information.
|Delivery Service||Price for under £150 net order value||Price for over £150 net order value|
|Standard Delivery||£6.80 (+VAT)||Free Delivery!|
|Next Working Day by 12:00pm||£8.80 (+VAT)||£2.80 (+VAT)|
|Next Working Day by 10:00am||£12.80 (+VAT)||£6.80 (+VAT)|
|Next Working Day by 9:00am||£20.80 (+VAT)||£14.80 (+VAT)|
|Next Day Saturday||£16.80 (+VAT)||£10.80 (+VAT)|
|Non Mainland UK (2-3) days||£12.80 (+VAT)||£6.80 (+VAT)|
We offer a competitive same day delivery service. Based in Kent, South East England, we can get tools to sites and factories in the home counties and London quickly on a same-day basis.
Please call + 44 1892 519290 and you'll get through to someone who can help straight away and the get the products on their way.
We offer international shipping worldwide with DHL. Please Contact Us for more information.
You can order up until 4:00pm (BST) Monday to Friday for same day dispatch. Please note that we don't dispatch on UK public holidays.
All orders are dispatched the same day - Monday to Friday, excluding UK public holidays.
When we dispatch your order, you'll receive an email from us confirming the details of your purchase and the delivery method you've chosen. It will include a link to the FedEx website so you can track the progress of your delivery.
Our standard delivery is next working day between the hours of 8:00 am - 6:00 pm (BST) unless an alternative delivery service is requested.
We use the courier service FedEx for all UK deliveries.
Tracking details of your order will be included in your dispatch confirmation. You can also track a parcel from your account area.
Deliveries cannot be upgraded after 4:00pm (BST) on the day of dispatch. Before this time please contact us to make the arrangements.
All deliveries require a signature.
No - you will only be charged one delivery fee (dependant on net order value) and we will send products on in a case of a back order, free of charge.
All deliveries are made by FedEx and a signature is required. Please make sure someone is available at the address to accept the delivery. If you miss your scheduled delivery, the courier will leave a notification card and return to try and deliver the parcel the next working day using the same delivery option. The courier will do this on three consecutive working days unless they're told by you or us to hold the parcel for a future delivery date or that you are going to collect the item from the depot instead. If you want to change the delivery address, please let our customer services team know. If the courier has visited the address three times to deliver your goods without any luck, the package will be returned to Stonetools. If this happens, we may charge you for the return.
If your order doesn't arrive by the intended date or time because of a dispatch error or a transit issue with the courier, please call customer services on + 44 1892 519290 any time Monday - Friday between 8:00am and 4:30pm (BST). Alternatively, you can email firstname.lastname@example.org We will partially/fully credit your delivery costs as long as the fault is a service error on our part.
Don't worry - if part or all of your order is damaged in transit, please call customer services on + 44 1892 519290 any time Monday - Friday between 08:00am and 4:30pm and we will replace the items immediately. Alternatively, you can email email@example.com